Key takeaways
- Documentation should help people act.
- Less text, more clarity.
- If it is not used, it does not help.
Long documentation often ages worse because it is harder to keep current. In contrast, short, action-oriented documentation gets used more.
The useful kind answers specific questions: what the system does, how to use it, what happens when it fails and who should step in.
“Good documentation is not about writing a lot, but about making it clear what someone needs to act.
If the team can solve questions in minutes instead of rereading pages and pages, the documentation is doing its job.
Custom software
Turn a business need into a scoped, realistic and technically solid project.
If you are evaluating a web platform, internal tool or modernization initiative, we can help shape the next step.
Talk about your projectLess noise, better decisions.