Key takeaways
- Internal and external users need different approaches.
- Change frequency matters a lot.
- Decide early to avoid rework.
Some ideas work better as internal tools; others should go external as a product or portal. The difference usually lies in the target user and how often the process changes.
If the flow changes a lot and depends on internal teams, an internal solution is usually more flexible. If the goal is customers or external users, experience and support become the priority.
“The best way to build is not always the same: it depends on who uses the solution and how often the process changes.
Thinking about that early avoids reworking architecture later.
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